Terms and conditions of use
General terms and conditions of sale
Dear customer,
We inform you that the general conditions of sale, reported below, indicate, in compliance with the regulations in force for the protection of the consumer, the conditions and methods with which to proceed with the online purchase on the site www.gruppovulcano.com, hereinafter called the Seller, of the products in an easy and safe way.
These general conditions of sale regulate the sale of the products marketed by the Seller to consumer users and to users who act for purposes related to the business activity.
The general conditions are effective from the date of acceptance of the same by the customer on the site, which is valid for all purposes as acceptance pursuant to art. 1341 of the civil code.
The company reserves the right to modify these general conditions of sale at any time by reporting them on the site.
Any contractual or extra-contractual liability of the company for direct or indirect damages to persons and/or things caused by the non-acceptance, even partial, of an order is excluded.
Therefore, we invite you to read and accept the conditions needed to proceed with the purchase.
How to Purchase
The purchase of products occurs by accessing the site and registering.
Each product available on the site has a description containing the main characteristics of the same and an accompanying image that may not be perfectly representative of the peculiarities of the product and may differ in color and size.
All information supporting the purchase is to be understood as simple generic information material.
Correct receipt of the order is confirmed by the Seller by means of an automatic response via email, sent to the email address communicated by the customer at the time of registration.
The confirmation communication will contain an "order number", to be used in the case of any communication with the company. The message will contain all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections.
In the event of non-acceptance of the order, the seller guarantees timely communication to the customer.
II. Prices
The prices on the site are exclusive of VAT and, therefore, are to be understood as net prices + VAT.
Prices may vary without prior notice and the only correct one for the buyer is the one indicated at the time of order confirmation.
For some products on promotion, the seller reserves the right to accept orders by reducing the quantity, subject to communication and acceptance by the customer, failing which the order will be considered cancelled.
III Payments
Bank Transfer - Paypal - Credit Card
In the case of payment by bank transfer, the goods are shipped only after the money has been credited to our current account.
Bank details for the transfer:
Gruppo Vulcano s.r.l.s
Poste Italiane S.p.a IBAN:
IT12O0760104400001064318320
For further information or to receive support, you can contact the seller directly at the contact details indicated in the General Conditions.
In the case of purchases of goods with the "credit card" payment method, at the same time as the conclusion of the online transaction, the relevant banking institution will authorize only the commitment of the amount relating to the purchase made. The amount relating to the goods processed, even partially, will actually be charged to the customer's credit card only upon delivery of the ordered material to the courier.
The goods are sent only after acceptance of the order and receipt of the credit.
If the order is cancelled, either by the customer or in the case of non-acceptance of the same by the seller, the order will be cancelled and the committed amount will be released (the release times depend exclusively on the banking system). Once the transaction has been cancelled, the seller cannot be held responsible for any damages resulting from the release of the committed amount by the banking system.
The seller reserves the right to request additional documents from the customer proving ownership of the credit card. In the absence of sending the documentation, the seller reserves the right not to accept the order. Transaction security is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections. (?)
IV. Delivery Methods of Purchased Products
To issue the invoice, the seller uses the data provided by the customer at the time of ordering. The customer can request a copy of the invoice or receipt within three months of issue.
Delivery costs are the responsibility of the customer and are indicated by the seller during the operations required for ordering the product.
The seller cannot be held liable in the event of a delay in processing the order or in delivering the ordered goods.
When the product is delivered, the customer must verify:
– that the packaging is intact and undamaged;
– that the number of packages corresponds to that indicated in the transport document.
Any damage to the product or packaging or the lack of correspondence of the indications must be immediately contested to the courier by placing a WRITTEN RESERVE OF CONTROL on the courier's proof of delivery. Once the courier's document has been signed, the customer will not be able to raise any objections regarding the external characteristics of the goods delivered.
In the event of failure to collect the material stored in the courier's warehouses within 5 working days due to repeated impossibility of delivery to the address indicated by the customer when ordering, the order will be cancelled.
V. Applicable Law
Unless otherwise established, the sales contract being concluded in Italy, is governed by Italian law.
Unless otherwise established, Italian law on the matter applies.
For the resolution of civil and criminal disputes arising from the conclusion of this distance selling contract, if the customer is a consumer (i.e. does not indicate a VAT number in the order), the territorial jurisdiction is that of the Court of his/her municipality of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of the Seller's registered office.
VI. Legal Guarantee
According to the provisions of the Consumer Code, the seller is obliged to deliver to the consumer a product that complies with the sales contract.
The products purchased are always accompanied by a legal guarantee for a period of 24 months from the date of delivery of the product.
The legal guarantee covers manufacturing and conformity defects (e.g. malfunctions, breakdowns and breakages resulting from normal use, defects in the goods).
With the legal guarantee, the customer, at his/her discretion, can ask the seller to repair or replace the goods, free of charge, provided that the requested solution is not impossible or excessively expensive.
Instead, in the event that the repair or replacement is impossible or excessively expensive, the customer has the right to request a reduction in the price or termination of the contract.
In determining the amount of the reduction or the sum to be returned, the use of the goods must be taken into account. In any case, for minor defects for which it was not possible to proceed with the repair or replacement of the product, it will not be possible to proceed with termination of the contract.
The seller will repair or replace the product within a maximum of 60 days from delivery of the product to the point of sale, excluding the time needed to procure spare parts that are not immediately available.
In order to enforce the warranty, the customer must by law:
o keep and show the purchase receipt;
o report the defect within two months of its discovery;
The legal warranty cannot be enforced by those who have purchased the products as part of their business or professional activity, indicating their VAT number.
VII. Right of Withdrawal
The online customer acting as a consumer is granted the right to withdraw from the contract, as provided for by articles 64 – 67 of Legislative Decree no. 206/2005, known as the Consumer Code.
This right cannot be exercised by those who purchase with a VAT number, by legal and natural persons who act, in reference to the purchase contract, in a professional context.
Pursuant to and within the limits of art. 64 of the Consumer Code, the consumer has the right to exercise the right of withdrawal within 14 working days from receipt of the purchased products with the consequent possibility of returning the products received and obtaining a refund of the price paid, without penalty and without the need to specify the reason.
This right applies to all products purchased online on this site, with the exception of products which, at the time of return, are not intact, for example due to the absence of integral elements of the product or because the product has suffered damage for reasons other than transport from the Seller to the consumer, not previously reported.
To exercise the right of withdrawal, it is necessary to send, within 14 working days of receiving the purchased product, a communication in which the intention to withdraw from the purchase contract is clearly expressed.
This communication must be sent in the following ways:
- via certified email to the following address: gruppovulcano@pec.it
The costs of returning the product are borne by the consumer.
It is therefore advisable to insure the product with the chosen courier, taking care to carefully package the goods, where possible by placing the original packaging in an external box and, in any case, avoiding damaging the product with adhesive tapes, labels, etc. The product must be returned intact and complete with all its parts and accessories, including any warranties, instructions, user licenses, cables, etc. In the event of damage during transport occurring during the return, the Seller will communicate the damage to the consumer within seven working days of receiving the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the request for withdrawal will be simultaneously cancelled.
The consumer must make such shipment within ten working days from the date on which he sent the communication of exercising the right of withdrawal.
Each collection of intact packages must be carried out by the customer by adding the wording "INTEGRAL PACKAGE, COLLECTION WITH RESERVATION OF CONTENT CHECK" on the accompanying document (art. 1698 Civil Code).
Any anomaly must then be reported within eight days using the following methods:
- via certified email to the following address: gruppovulcano@pec.it
In the event of withdrawal, the Seller will refund, within 30 days from the moment the Seller became aware of the exercise of the right of withdrawal, the entire purchase amount and shipping costs for delivery, via a credit card reversal procedure or by bank transfer to the current account indicated by the consumer; the latter will be responsible for the shipping costs for returning the product.
In the event of partial withdrawal (i.e. only a part of the products delivered in a single delivery), the customer will not be reimbursed for the shipping costs incurred by the same for the delivery of the products at the time of purchase.
Order Cancellation Request
The purchase order can be cancelled in full if, at the time of the cancellation request, the shipment of the product is still being prepared and, in any case, if the amount has not yet been collected; in this case, no cost will be charged to the customer.
If at the time of the cancellation request of the purchase order the product is already entrusted to the courier or, in any case, the amount has been collected, the consumer must exercise the right of withdrawal and return the goods to the Seller.
Kind regards
Gruppo Vulcano s.r.l.s.